All items marked as collaborations with Feat (i.e. Kristin Cavallari x Feat), final sale, mystery bundles and items purchased during our BOGO & 25% or higher sales events are a part of a special promotional or release event. Any orders placed during these sale events or from a collaboration will not be eligible for a cash refund.
However, as a part of our Perfect Fit Promise these orders will still be eligible for 100% Free & Fast Exchanges and Free Returns for Store Credit. If returned for store credit, you will receive an extra $10 bonus to your store credit balance to cover the cost of shipping on a future order.*
*To receive your bonus credit, please contact our Customer Support Team.
We know finding the right gear while shopping online can be difficult, that is why we honor the Perfect Fit Promise.
FEAT provides 100% free and fast exchanges for any order placed with us. We will provide a free exchange for any item in your order (Limit 1 for each item per order.)
You can exchange your item for any other item on our store - we’ll even refund you the difference if you decide to exchange for a lower priced item.
Our goal is to make sure that you receive the perfect fit anytime you shop with us.
FEAT has a 60-day Easy Returns window for our eligible store items**. If you are not satisfied with your order, we offer refunds on eligible items within 60 days from when your purchase was made. We will authorize a return for any eligible item that is in new condition, unwashed and with its original tags intact. Your order must be delivered prior to initiating a return for refund.
You have the option to select between two refund options. You can select a store credit for the value paid for your item with an added $10 credit to cover shipping on a future order OR a refund to your original payment method with a flat restocking fee of $10 per order pulled from the cost of the refunded amount. Exchanges will always be completed free of charge. Limit 1 exchange for each item per order.
To initiate a return or exchange please contact firstname.lastname@example.org. You can also contact our team in real time with the live chat option available on our website, call or text us at 1-310-620-1236.
To initiate a return for a refund, you must reach out to a Customer Support Representative via our live chat, email, text or phone line contact methods. Any orders returned on their own by the purchaser without contacting a Customer Support Representative are not eligible for a return for a refund and the customer will be issued a store credit for the cost of their returned item(s). Send us over a request with your order number and we’d be happy to help you with your return!
Refunds are typically issued within 5-10 days from the date of your return shipment. Please reach out to our Customer Support Team to receive a prepaid shipping label for your return. To ensure your refund is issued after shipping the item, please notify our support team at email@example.com immediately after your return package has been placed in the mail. In your email include the order #, reason for returning and confirmation of shipment including the return tracking #.
*We cannot reimburse self-returned shipping and handling charges.
**Please note that items marked as EXCHANGE ONLY/ FINAL SALE, collaboration items (i.e. Krisitn Cavallari x Feat) or items purchased with a 25% discount or higher are not eligible for a cash refund. Free Exchanges can still be completed for these items. Please reach out to our support team at firstname.lastname@example.org for more information.
Due to shipping restrictions, orders placed outside of the continental United States must be sent back by the purchaser without a pre-paid return label provided by Feat. For these orders, we can waive our $10 restocking fee on eligible refundable orders and also issue a store credit for any cost incurred by the customer to ship the item(s), provided a picture of the receipt including the cost to ship and full tracking number is provided to our Customer Support Team. Write in to us via our live chat, email, text or phone lines for more information on where to ship your return and other important information.
FEAT will offer free exchanges within 60 days of ordering for any item of similar or lesser value (Limit 1 exchange per item for each order.) Orders past this window will not be eligible for an exchange.
We will authorize an exchange for items that are in as-new condition, unwashed, and with their original tags intact.
You can initiate your return by clicking the link below:
Having issues using this link? Chat with us online by using our live chat feature available on the bottom of this page. Telephone contact and email outreach information is also provided below.