How can we Help?
FEAT has a 60-day Easy Returns window for Hoodies, Pants and Crewnecks. If you are not satisfied with your order we offer returns within 60 days from when your purchase was made. We will authorize a return for any item that is in as-new condition, unwashed, and with its original tags intact. Please include your order receipt with your return. Returns after 60 days of purchase will be reviewed and may be subject to a reduced refund.
Standard Hoodie Returns have a flat fee of $10 for return shipping. Exchanges may be completed free of charge.
To initiate a return or exchange please contact email@example.com
Refunds are typically issued within 5-10 days from the date of your return shipment.
To greatly expedite the processing time of your return please notify our support team at firstname.lastname@example.org immediately after your return package has been placed in the mail. In this email include your order #, reason for return and confirmation of shipment (return tracking #).
*We cannot reimburse original shipping or handling charges.
**Please note that items purchased during special promotional periods or closeout sales are not eligible for refund. Exchanges may still be completed for promotional sale items. Please reach out to our support team at email@example.com to see if your purchase is eligible.
FEAT will offer free exchanges for any item of similar or lesser value. We will authorize an exchange for items that are in as-new condition, unwashed, and with their original tags intact. Please include your original order receipt with your exchange shipment.
Hoodie Bundles have a separate Exchange process. To initiate a free exchange for a Hoodie Bundle, please contact firstname.lastname@example.org
Need to exchange or return an item from a BlanketBlend Bundle? Please contact our support team directly at email@example.com.
FEAT prides ourselves on our high quality fabrics. As such, FEAT has a limited 24 month manufacturers warranty. Our warranty covers any manufacturer defects on new, unused or unworn items. FEAT will immediately replace any item with manufacturer defects free of charge.
We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, rips, or lost/stolen items. Hoodies must be used and maintained appropriately. Any abuse or misuse of hoodies will void the warranty.
Unsure if your purchase is covered under our 24-Month Warranty? Please reach out to our support team with images of the defect at firstname.lastname@example.org.
All FEAT Socks are FINAL SALE items. FEAT Socks are ineligible for exchanges or returns unless delivered with manufacturer defects.
If manufacturer defects are found upon delivery please contact email@example.com
Please note that we do not accept responsibility for any customs or duty fees for international orders. If applicable, these fees are the responsibility of the customer and are not included in the final order cost.