We Promise to Always Make it Right
You're our #1 priority. Just like you, we are people and every once in a while we make mistakes. The good news is, we promise to always make it right.
Frequently Asked Questions
It's been over a week and my package hasn't arrived, what do I do?
Hoodies - Most hoodies ship within 24 hours. See product description for exceptions.
Socks - All sock orders should ship within 24 hours. See each product description for more details.
I'm missing a product from my order, what do I do?
Hang tight, it is possible that we missed an item in your order. Have no fear, check the packing slip to make sure the item was ordered. If it fact we did miss the item shoot us an email with your ORDER number with subject line "Im missing an item". firstname.lastname@example.org
My Mystery Box or Bundle was not what I expected, what should I do?
The Mystery items on our site are offered at a significant discount and are non-refundable. Please make sure to read the descriptions carefully.
I got the wrong item, what should I do?
Shoot us an email with subject line "I got the wrong product order # _____" and we'll be happy to get you what you ordered.
Wrong size, what should I do?
We aim to have little to no sizing issues. Make sure to check out the size charts before ordering. If you've accidentally ordered the wrong size email email@example.com with subject line "I ordered the wrong size order # ____"
We'll make it right :)
PRODUCT & STOCK
I saw a style somewhere else but don't see it on the site, where can I find it?
Everything on our site is limited edtion. If you see a style you like, get it while you can because it may never return. Also, comment on our IG posts with design ideas! We love the feedback and it helps us decide what to make next.
Where is the size chart for the hoodies?
What size socks should I order?
If you have a 9 or smaller shoe size, order a small.
If you have 10+ order a large.
Hope this helps ;)
RETURNS, EXCHANGES & Warranty
FEAT Hoodie Easy Returns
FEAT has a 60-day Easy Returns window for Hoodies. If you are not satisfied with your order we offer returns within 60 days from when your purchase was made. We will authorize a return for any item that is in as-new condition, unwashed, and with its original tags intact. Please include your order receipt with your return. Returns after 60 days of purchase will be reviewed and may be subject to a reduced refund.
Standard Hoodie Returns have a flat fee of $10 for return shipping. Exchanges may be completed free of charge.
Hoodie Bundles have a separate Returns & Exchange process. To initiate a return or exchange for a Hoodie Bundle, please contact firstname.lastname@example.org.
Refunds are typically issued within 5-10 days from the date of your return shipment.
To greatly expedite the processing time of your return please notify our support team at email@example.com immediately after your return package has been placed in the mail. In this email include your order #, reason for return and confirmation of shipment (return tracking #).
*We cannot reimburse original shipping or handling charges.
**Please note that items purchased during special promotional periods or closeout sales are not eligible for refund. Exchanges may still be completed for promotional sale items. Please reach out to our support team at firstname.lastname@example.org to see if your purchase is eligible.
FEAT Hoodie Exchanges
FEAT will offer free exchanges for any item of similar or lesser value. We will authorize an exchange for items that are in as-new condition, unwashed, and with their original tags intact. Please include your original order receipt with your exchange shipment.
feat blanketblend bundle Returns & Exchanges
Need to exchange or return an item from a BlanketBlend Bundle? Please contact our support team directly at email@example.com.
Do the Hoodies have a warranty?
FEAT prides ourselves on our high quality fabrics. As such, FEAT has a limited 12 month manufacturers warranty. Our warranty covers any manufacturer defects on new, unused or unworn items. FEAT will immediately replace any item with manufacturer defects free of charge.
We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, rips, or lost/stolen items. Hoodies must be used and maintained appropriately. Any abuse or misuse of hoodies will void the warranty.
Unsure if your purchase is covered under our 12-Month Warranty? Please reach out to our support team with images of the defect at firstname.lastname@example.org.
FEAT Socks Returns & Exchanges
All FEAT Socks are FINAL SALE items. FEAT Socks are ineligible for exchanges or returns unless delivered with manufacturer defects.
If manufacturer defects are found upon delivery please contact email@example.com.
STILL HAVE ANY QUESTIONS?
Email us, we'll get back to you within 48 hours.
Customer Service Hours:
Monday - Friday 9am - 6pm PST